Privacy Policy

1. Commitment to Privacy

LAC Audiology is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This document outlines how we handle your sensitive health information.

2. Information We Collect

We collect information necessary to provide safe clinical care, including:

• Personal Details: Name, address, phone number, DOB.
• Medical History: Details regarding ear health, surgeries, medications, and allergies.
• Clinical Imagery: We may capture images or video of your ear canal using a Video Otoscope or Waxscope for clinical records and GP reporting.

3. How We Use Your Information

• Clinical Care: To assess and treat your ear health.
• GP Reporting: To send reports or referral letters to your GP about your results and treatment, where you have asked us to or it is needed for your care.
• Service Improvement: De-identified data may be used for internal auditing.
• Marketing (Optional): We will never use your clinical images for social media or marketing without your explicit, separate written consent.

4. Storage and Security

Your records are stored securely in Splose, our encrypted practice management software, which we also use for online bookings. We take all reasonable steps to protect your information from unauthorised access or disclosure.

5. Disclosure

We do not sell your data. We only share information with:

• Your nominated General Practitioner (GP).
• Other healthcare specialists (e.g., ENT) via referral.
• Legal authorities if required by law.

6. Access and Corrections

You have the right to access the health information we hold about you. To request access or correction, please contact:

Yassin El-leissy
Email: contact@lachearing.com
Phone: 0424 338 119