Terms of Service

1. Introduction

These Terms of Service ("Terms") govern the services provided by LAC Audiology (ABN 52 196 421 365) ("we," "us" or "our"). By booking an appointment, you agree to these Terms.

2. Our services

We provide audiology services, including microsuction ear wax removal, diagnostic hearing tests, custom ear plugs, hearing aids and tinnitus management. Appointments are available at our clinics in Gladstone Park and Glenroy, and through home visits across Melbourne’s northern suburbs.

• Clinical scope: All services are provided by a qualified clinical audiologist. We cannot guarantee that treatment will resolve conditions unrelated to ear wax, such as permanent hearing loss, sinus-related blockage or tinnitus from other causes. Where something needs a doctor’s attention, we will tell you and can write to your GP.
• Safety: We use dry microsuction under video otoscopy rather than water syringing. While risks are low, all clinical procedures carry some risk. Please tell us about any relevant medical history (for example, blood thinners, grommets, previous perforations or ear surgery) before treatment.

3. "No wax, no fee"

Your ears are examined first. If the audiologist finds no wax that needs removing, you are not charged for the ear wax removal appointment, and we will explain what we can see and what to do next.

4. Fees and payment

• Fees: Current fees are published on our booking page: ear wax removal is $115 for both ears in clinic or $170 for a home visit (travel included), a diagnostic hearing test is $125 ($180 at home), and custom ear plugs start at $115 a pair. Filtered music plugs are quoted on enquiry. Hearing aids and tinnitus management are quoted in writing after your assessment.
• Payment: We accept card (processed through Tyro, including Apple Pay and Google Pay), cash and bank transfer. Payment is due at the end of your appointment, and you will receive an itemised receipt.

5. Cancelling or rescheduling

If you need to cancel or move your appointment, please let us know as early as you can, ideally 24 hours ahead, so we can offer the time to someone else. You can call or text 0424 338 119.

6. Home visits

• What we need: A chair with a firm back and a safe space to work. We bring the equipment and lighting.
• Pets: Please secure any pets before we arrive.
• Right to refuse: We may end an appointment if the environment is unsafe or the clinician is subjected to abuse. In that case, the full fee may be charged.

7. Liability

Nothing in these Terms limits your rights under the Australian Consumer Law. To the extent permitted by law, LAC Audiology is not liable for any indirect or consequential loss, and our total liability is limited to the cost of supplying the service again.